The Project… Outsource Plus have worked with the Saint Gobain Group on a long terms basis. Our key services to the Graham part of the group include telephone customer surveys and ongoing mystery shopping activity to Graham outlets. Customer survey work involves Outsource Plus working as part of the “Graham Customer Care Team” - telephoning customers to gauge their level of satisfaction with the company.. Mystery shopping activity is crucial to Graham in terms of monitoring branch performance – Outsource Plus staff pose as potential customers and carry out telephone calls to various branches UK wide. "We utilise the services of Outsource Plus for a range of telemarketing, customer survey and mystery shopping exercises - all of which are key elements of our overall customer marketing strategy. Outsource Plus provide us with a dedicated and professional service which we intend to continue to benefit from in the long term." Marketing Controller Graham The Plumbers’ Merchant