From time to time, every organisation instigates courses of action to which the most appropriate and efficient response is an incoming telephone call. Customer helplines…information lines…arranging bookings for courses and events…response testing and recording……

The benefits of positive interaction between customers and a well-run call centre are potentially huge. The damage that can be done by inappropriate responses is equally significant.

Handling high call volumes in addition to normal traffic is not usually feasible for regular switchboards and the creation of dedicated teams for limited duration bespoke activities is not cost effective.

Outsource Plus offers clients a ready-made call centre facility that can be activated, deactivated and re-tasked easily and quickly.